At WritingContent.online Inc. ("WritingContent.online," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI copywriting platform and services (the "Service").
By using WritingContent.online, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when using our Service:
Account Information
- Name and email address
- Password (encrypted)
- Profile information (if provided)
- Communication preferences
Payment Information
- Billing name and address
- Payment card information (processed securely by our payment processor)
- Transaction history and billing records
Content and Usage Data
- Text inputs you provide to our AI tools
- Content generated by the Service
- Tool preferences and settings
- Saved projects and templates
Communications
- Customer support inquiries and correspondence
- Feedback and survey responses
- Email communications with us
1.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
Usage Information
- Features and tools you use
- Frequency and duration of use
- Content generation patterns
- Performance metrics and errors
Device and Browser Information
- IP address and location data
- Browser type and version
- Operating system
- Device identifiers
- Screen resolution and display settings
Cookies and Tracking Technologies
- Session cookies for authentication
- Preference cookies for user settings
- Analytics cookies for usage tracking
- Performance cookies for optimization
1.3 Information from Third Parties
We may receive information from third-party services:
- Payment processors (transaction confirmations)
- Authentication services (if you use single sign-on)
- Analytics providers (aggregated usage data)
- Marketing platforms (campaign performance data)
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery and Functionality
- Provide, operate, and maintain the Service
- Process your AI copywriting requests
- Manage your account and subscription
- Authenticate users and prevent fraud
- Enable features and functionality
- Provide customer support
2.2 Billing and Payments
- Process subscription payments and renewals
- Manage billing and invoicing
- Handle refund requests
- Detect and prevent fraudulent transactions
2.3 Service Improvement and Development
- Analyze usage patterns and trends
- Improve our AI models and algorithms
- Develop new features and tools
- Test and optimize performance
- Conduct research and analytics
2.4 Communications
- Send transactional emails (receipts, account notifications)
- Provide customer support and respond to inquiries
- Send service updates and announcements
- Deliver marketing communications (with your consent)
- Request feedback and conduct surveys
2.5 Legal and Security
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and abuse
- Ensure security and integrity of the Service
- Respond to legal requests and prevent harm
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
Essential Cookies
Required for the Service to function. These cookies enable core functionality such as authentication, account access, and security features. You cannot opt out of these cookies.
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences, settings, and tool configurations.
Analytics Cookies
Help us understand how users interact with the Service. We use this information to improve user experience and optimize performance.
Marketing Cookies
Track your activity across websites to deliver relevant advertising and measure campaign effectiveness. These require your consent.
3.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service. You can manage your cookie preferences at any time through our cookie consent manager.
4. Third-Party Services and Integrations
We use trusted third-party service providers to support our Service:
4.1 Payment Processors
We use secure payment processors (such as Stripe) to handle billing and payment transactions. Your payment information is transmitted directly to these processors and is not stored on our servers. Payment processors are PCI-DSS compliant and maintain their own privacy policies.
4.2 Cloud Infrastructure
We use cloud hosting services to store and process your data. Our cloud providers maintain industry-standard security measures and compliance certifications.
4.3 Analytics Services
We use analytics platforms (such as Google Analytics) to understand usage patterns and improve our Service. These services may collect information about your use of the Service and other websites.
4.4 Email Services
We use email service providers to send transactional and marketing emails. These providers process your email address and communication preferences.
4.5 AI and Machine Learning Services
We may use third-party AI services to power certain features. Your content may be processed by these services to generate copywriting outputs. We ensure our AI providers maintain appropriate data protection standards.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Incident response and breach notification procedures
- Network security and firewalls
- Secure backup and disaster recovery systems
5.2 Data Breach Response
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law. We will provide information about the breach, the data affected, and steps we are taking to address the situation.
5.3 Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.
6. Your Privacy Rights
6.1 Access and Portability
You have the right to access your personal information and request a copy of your data in a structured, machine-readable format.
6.2 Correction and Update
You can update your account information at any time through your account settings. You may also contact us to correct inaccurate information.
6.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain data). You can delete your account through account settings or by contacting us.
6.4 Opt-Out of Marketing
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings. Please note that you will still receive transactional emails related to your account and subscription.
6.5 Do Not Track
Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to Do Not Track signals. We do not respond to Do Not Track signals at this time.
6.6 GDPR Rights (European Users)
If you are in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
6.7 CCPA Rights (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information. To exercise your CCPA rights, contact us at legal@scribes.com.
6.8 Exercising Your Rights
To exercise any of your privacy rights, contact us at legal@scribes.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
7. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:
7.1 Account Information
We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
7.2 Content and Usage Data
We may retain anonymized and aggregated usage data indefinitely for analytics and service improvement purposes. Personal content is deleted when you delete your account or upon request.
7.3 Billing Records
We retain billing and transaction records for tax and accounting purposes as required by law, typically 7 years.
7.4 Marketing Data
If you opt out of marketing communications, we will retain your preference to ensure we do not contact you again.
8. Children's Privacy
Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at legal@scribes.com. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
9. International Data Transfers
WritingContent.online is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
These countries may have data protection laws different from your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries.
9.1 EU-U.S. Data Transfers
For data transfers from the EEA to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission. We ensure that our service providers also maintain appropriate safeguards for international data transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to the email address associated with your account
- Displaying a prominent notice on the Service
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.
Material changes will take effect 30 days after notification. If you do not agree to the changes, you must stop using the Service and may close your account.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
WritingContent.online Inc.
Attn: Privacy Officer
123 AI Street
San Francisco, CA 94105
Email: legal@scribes.com
For privacy-related inquiries, please use the subject line "Privacy Request" to help us route your message appropriately. We will respond to your inquiry within 30 days.
12. Additional Information
12.1 Legal Basis for Processing (GDPR)
If you are in the EEA, we process your personal information based on the following legal grounds:
- Contract: Processing necessary to provide the Service and fulfill our contract with you
- Consent: You have given explicit consent for specific processing activities (e.g., marketing)
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
- Legal Obligations: Processing required to comply with legal requirements
12.2 Automated Decision-Making
We use AI and machine learning to provide copywriting services. However, we do not use automated decision-making that produces legal effects or similarly significant effects without human involvement.
12.3 Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
By using WritingContent.online, you acknowledge that you have read, understood, and agree to this Privacy Policy.